Team Management
Invite team members, assign roles and permissions, and organize your team for efficient collaboration.
Inviting Members
- Go to Settings → Team
- Click Invite Member
- Enter their email address
- Select a role (Admin, Member, or Viewer)
- They will receive an email invitation to join
Roles
| Role | Permissions |
|---|---|
| Admin | Full access — manage members, billing, settings, and all projects |
| Member | Create and manage tickets, run agents, access assigned projects |
| Viewer | Read-only access to project data and dashboards |
Teams and Groups
Organize members into teams for easier ticket assignment, filtering, and notification routing. Teams can be assigned to projects for scoped access.