Bug Reporting is broken.
These are real reviews from real users of one of the most valuable AI companies in the world. Billions in revenue. No way to report a bug.
What users are actually saying.
Anonymous quotes from public Google Maps reviews. No names, no photos. Just the frustration that drove them to leave 1-star reviews on a map listing because there was nowhere else to go.
"They willingly take your money but there is no way to get any customer support with real issues or vulnerabilities. How are companies allowed to operate like this?"
"Hey thanks for letting hackers use my credit card"
"Pro account less than 2 hours of usage and already hit the limit"
"Worst customer service I've ever experienced. And I did not even get a response yet after nearly 2 weeks. It doesn't help to have a great product anymore."
"Claude now loves arguing with you, outright refusing completely reasonable requests, ending conversations arbitrarily. Infuriating for any serious developer trying to get real work done."
"Customer service is non-existent, even for Team and Enterprise products. No way to get through their bot army defense. Our Corporate budget is $10,000/month. We have shifted our spend away. THEY DO NOT RESPOND."
"I am having issues with connecting GitHub to Claude and I should not have to sift through files to find a solution. Outsourcing support to AI is unacceptable. How is a company allowed to operate this way?"
"Long-time user paying for the most expensive plan. Card declined once on holiday — payments stopped going through even after topping up. Support responded 7 days later, mocking and cruel. Great product. Terrible support."
"Bought the pro plan, explored another AI profile out of curiosity, and got suspended for violating security. Go figure. I LOVED that profile. No way to appeal. No one to talk to."
"Claude Code is an amazing piece of software, but lately it's started to feel built for the median user — bloated and inflexible. Paired with model lock-in and the highest prices of any provider, it's lost my favor."
"Claude Code built my feature in 22 minutes. It also looked like something assembled in a garage during a thunderstorm. The output works. Tests pass. But the code has no taste. The tool gets you to working. You still have to get it to good."
"Features he generated using Claude Code ended up crashing their product on two different occasions. His boss told him that if it happened one more time, he'd be fired. 'I've never had quality issues like this before in my career.'"
Four patterns. One root cause.
Every review tells the same story: users have no fast, structured channel to report issues to the companies whose products they depend on. The friction kills the signal.
No human support
Users are trapped behind bot walls. Paying $10,000/month and still can't reach a person. Enterprise customers shifting spend to competitors.
Security vulnerabilities ignored
Users report real security issues — credit card hacks, data breaches — and hear nothing back. No channel for critical reports.
Weeks without response
Support tickets sit for 7+ days. When responses finally come, they're dismissive. Context is lost. Users give up.
Product bugs go unfixed
GitHub integrations broken, conversations ending arbitrarily, limits hit in 2 hours. No clear way to report these to the team building the product.
They left reviews on Google Maps.
Think about that. Users of one of the most advanced AI companies on Earth were so frustrated by the lack of a bug reporting channel that they went to Google Maps — a map app — and left 1-star reviews on the company's office location.
Not because they hate the product. Most of them love Claude. They left those reviews because there was literally nowhere else to be heard.
This is the problem Codmir solves.
One MCP tool. One sentence to Claude. A structured bug report filed against any company in the world — searchable, upvotable, impossible to ignore. No support portal. No Google Maps review in desperation.